Frequently Asked Questions
Will the cap stay on my dog's head?
Each cap includes an adjustable chinstrap and earholes, which do a great job securing the cap to your dogs head. However, every dog is different, and we cannot guarantee a secure fit.
What is the right size cap for my dog?
Please reference the size chart, which is available during the checkout process.
What is your return policy?
We offer a 14-day return policy for caps without front patches. Customers will be responsible for all shipping and handling. We do not, however, offer a return policy for caps that include a front patch, as each of these caps are made to order.
Will the cap protect my dog from the sun?
Each cap offers some degree of protection from the sun. Depending on your dog’s facial structure, the cap may or may not offer shade for your dog’s eyes.
How much is shipping?
We charge a flat shipping fee of $1.99 + $0.50 per hat.
Do you ship all over the world?
No, at this time we only accept and fulfill orders being shipped within the United States.
When will I receive my order?
We do our best to ship each order on the same day it was received. We only offer standard USPS shipping. Depending on where the order is being shipped, delivery time may vary.
What forms of payment do you accept on K9Caps.com?
We accept all major credit cards and PayPal on K9Caps.com.
Is K9Caps.com secure?
Yes. K9Caps.com is secured by an industry-standard SSL certificate which was issued by GoDaddy.com.